BACK TO WORK

Easy access on the go

BRAND
TRANSPORT NSW

AGENCY
ECD

Check activity, top up and manage your cards

Transport NSW Opal Platform design. A logged in responsive platform where users can keep track of Opal cards, monitor transport activity, update their profile and easily top up on go.

I was brought on-site at TFNSW to lead the UX & UI and establish best working practices with the inner team. I also worked along side another UX UI designer, Morgan Coyle and together we transformed Opal.

We had some challenges due to an existing development foundation, which dictated the UX & UI approach to an extent but we were still able to create a clean and easy to use experience.

Deliverables

UX & DESIGN AUDIT

INFORMATION ARCHITECTURE

USER FLOWS

UI DESIGN

PROTOYPE

DESIGN SYSTEM

The top up process have been made as straight forward and pain free as possible
Skeleton loaders were introduced to ease users load frustration and well crafted empty screens, for an entire brand experience