Spirit of Australia

BRAND
QANTAS

AGENCY
ISOBAR

An enhanced flight status experience

Working on-site at Qantas in an agile squad we were tasked to improve the current flight status experience. Closely collaborating with Paul Casey who was lead CX and I was leading the UX & UI. We identified user pain points, created smoother user journeys and defined new features.
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Among other enhancements I created a more coherent card system with live journey trackers, improved design patterns and a smooth responsive experience that still connected with the long established Qantas style guide.

We lean tested prototypes to validate our assumptions and gain insight as to how the new resonates with users. We then iterated, eliminating any pain points or misunderstandings; including the information architecture, visual indicators, language style used and more. The response was very positive with our audience and our new and improved system was approved for development.

Deliverables

UX & DESIGN AUDIT

COMPETITIVE ANALYSIS

USER TESTING

INFORMATION ARCHITECTURE

UI DESIGN

PROTOYPE

DESIGN SYSTEM

A design system was created with colours and badges to differentiate status types. The card experience had to be easy to digest, robust across all devices and allow for single and multi journey travel.

Track your flight's status at a glance with a visual progress meter including estimated time of arrivals.

An enhanced notification approach with the ability to send communication on multiple channels, to multiple users and multi lingual support.

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